Merchandise Delivery Policy

1. Shipping Information:

At Padel Zoco, we strive to provide a seamless and efficient merchandise delivery experience for our customers. Please review the following policies regarding the shipment of our products.

2. Processing Time:

Orders are processed within 1-2 business days from the date of purchase. During peak seasons or promotional periods, processing times may vary, and customers will be duly informed of any delays.

3. Shipping Methods:

We offer a range of shipping methods to cater to different customer needs. The available shipping options will be presented to you during the checkout process. Please select the option that best suits your requirements.

4. Shipping Costs:

Shipping costs are calculated based on the chosen shipping method, delivery destination, and the weight of the merchandise. The total shipping cost will be displayed during the checkout process for your review before completing the purchase.

5. Delivery Time:

Delivery times may vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided during the checkout process. Padel Zoco is not responsible for any delays caused by unforeseen circumstances, such as natural disasters, customs issues, or other external factors.

6. Order Tracking:

Customers will receive a tracking number via email once the order has been dispatched. This tracking number can be used to monitor the shipment's progress and estimated delivery date.

7. International Shipping:

For international orders, customers are responsible for any customs duties, taxes, or fees that may be applicable in their respective countries. Padel Zoco is not responsible for delays or additional charges incurred during customs processing.

8. Delivery Address:

Customers are responsible for providing accurate and complete delivery information during the checkout process. Padel Zoco is not responsible for any delays or issues resulting from incorrect delivery details provided by the customer.

9. Delivery Confirmation:

Upon successful delivery, customers will receive a confirmation email. If there are any issues with the delivery, customers are encouraged to contact our customer service team promptly.

10. Returns and Exchanges:

For information on returns and exchanges, please refer to our "Return and Exchange Policy."

By completing a purchase with Padel Zoco, customers agree to abide by the terms and conditions outlined in this Merchandise Delivery Policy.

For further assistance or inquiries, please contact our customer service team at info@padelzoco.es

Thank you for choosing Padel Zoco!